Focus on Phonics Ltd is registered in England and Wales (Number 5406149).
Our registered office is: Oakmead House, Church Lane, Finchampstead, Wokingham, RG40 4LT.
VAT registration number is 850 6783 07
Our Contact details:
Focus on Phonics Ltd
Oakmead House Church Lane Finchampstead Wokingham RG40 4LT United Kingdom
Phone: 0800 689 4284
Fax: 0800 066 9284
Email: info [at] focusonphonics [dot] co [dot] uk
Making A Purchase
ACCEPTANCE OF YOUR ORDER
We will do our utmost to ensure everything on our website is accurate and up to date. However if an item has the wrong description, is unavailable, or is mispriced we will contact you before shipping to inform you.
Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products from us. Our acceptance of your order will take place only when we despatch the product(s) that you ordered from us.
If we cannot supply you with the product or service you ordered, we will not process your order, inform you of this by email and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
We accept payment in 3 ways:
- Online payment by debit/credit card or PayPal via WorldPay (we cannot take card payment by telephone)
- By cheque (UK customers only)
- By purchase order (UK schools / educational establishments only)
PAYMENT VIA WORLDPAY
To take online payments securely we use WorldPay. We accept payment by Visa, Mastercard, Maestro, JCB and PayPal.
Unfortunately we are unable to accept Amex cards.
When you click Checkout Now you will go through to the shipping confirmation, and then the payment selection screen. If you choose to pay by WorldPay, you will be asked to click on a logo which matches your card and you will then be taken through to the WorldPay Secure Payment page.
Fill in the details as requested on the page, carefully checking for any errors. You MUST amend your BILLING Address if it is incorrect. The address you enter is used to confirm your identity. This is done by checking the details held by your card issuer against those given. If you enter an address which is not your billing address, you may be asked to provide further identification which may slow down your order.
When you submit your details, they will be checked. If the pre-authorisation is accepted, you will see a confirmation on-screen, and receive an email confirmation from WorldPay.
If you choose to pay by PayPal, you will be directed to the PayPal site to make your payment.
We hold a Payment Card Industry Data Security Standard (PCI DSS) Certificate of Compliance.
PAYMENT BY CHEQUE
If you wish to pay by cheque, you can choose to do so during the Checkout (in the drop-down menu choose 'Cheque payment' instead of 'WorldPay'). Please print off your order confirmation and post to us with your cheque for the full amount to: Focus on Phonics Limited, Oakmead House, Church Lane, Finchampstead, Wokingham RG40 4LT. Cheques should be made payable to 'Focus on Phonics Limited'. If making payment by cheque, please write your address on the reverse of the cheque. Please bear in mind that it will take several extra working days for your order to be received and your payment processed.
PAYMENT BY SCHOOL / LEA PURCHASE ORDER
If you wish to place a school order, you can choose to do so during the Checkout (in the drop-down menu choose 'Invoice with order' instead of 'WorldPay')
We do also accept UK school purchase orders via email, fax or post - please see our 'School Orders' page (see the link at the top of the website) for more information about how to place your order.
We reserve title to any goods shipped until we receive payment in full for them. Schools can request inspection copies by prior arrangement, but please note that any goods not required are returned at school's own cost.
Shipping And Handling
UK DELIVERY RATE
For our purposes, the UK includes England (inc. Highlands and Islands), Northern Ireland, Scotland, Wales, the Channel Islands and all BFPO addresses.
Delivery to customers in the UK is free for orders over £45 excluding VAT - i.e. the net amount of the order is over £45 before VAT has been added (VAT will apply to non-book items such as games, DVDs and CDs). For orders of £45 or less (excluding VAT), we charge £3.50 per order. The VAT rate for delivery charges is calculated in proportion to the VAT on the goods supplied.
INTERNATIONAL DELIVERY RATES
If you are ordering from outside the UK delivery costs are dependent on the size and weight of the parcel and the country it is being delivered to. Please contact us for a shipping quotation prior to placing your order.
Please note that, due to the high costs of an international courier shipment, if a parcel is returned to us because it has not picked up by the customer or delivery is refused by the customer then the courier costs (including the return charge made by the courier company) will be deducted from any refund.
Goods will be despatched as soon as possible on receipt of the order, As most items are held in stock, this is usually on the same or next available working day.
For UK destinations:
We use Royal Mail and a specialised courier service and you should receive your within 2- 4 working days depending on the size and weight of the parcel. You will receive an email giving details of the likely delivery date once your order has been despatched. If you need your goods sooner, we can arrange an overnight courier at additional cost, depending on weight. Please indicate on your order.
If you are unlikely to be at home during the day for a delivery, we are able to deliver to a different address (eg. work / school or neighbour). Please give details when placing your order.
Please note that we do NOT advise customers to add a shipping note requesting that the parcel be left outside the property. If you do request this and a parcel sent by Royal Mail goes missing, we cannot accept responsibility for replacement items.
For non-UK destinations:
Tracked Airmail will normally be used for orders weighing up to 2kg. International courier service will be used for orders exceeding this weight.
We aim to deliver your order as soon as possible using these methods. To avoid disappointment, you should, however, allow 15 days for delivery - particularly at busy times during the year (such as Christmas). We will of course contact you if there is likely to be any delay in despatching your items.
If an item is "Out of stock" we will advise you as soon as possible and place the item on order. You will be given the option, by email, to cancel your order if you would rather not wait.
ORDERS FOR DELIVERY TO UK CUSTOMERS AND OTHER CUSTOMERS WITHIN THE EUROPEAN UNION.
Prices quoted on our website include VAT (where applicable) for UK and other customers within the EU.
The VAT rate on books delivered to customers within the EU is 0%.
The VAT rate for non-book items such as games, tapes and CDs is 20%.
The VAT rate for delivery charges is calculated in proportion to the VAT on the goods supplied.
If you buy products containing a book and an item such as a CD-ROM (mixed media), the VAT charged is dependent on the proportion of the total cost subject to VAT. The VAT rate on delivery reflects the VAT rate of the items we are sending you.
ORDERS FOR DELIVERY TO CUSTOMERS IN THE CHANNEL ISLANDS (JERSEY AND GUERNSEY)
If you are placing a school order for the Channel Islands and you are exempt from UK VAT, we are able to provide an invoice without VAT.
ORDERS FOR DELIVERY TO CUSTOMERS OUTSIDE THE EUROPEAN UNION
For orders outside the EU, VAT is generally not chargeable. Destinations outside the EU may be subject to import duty. These are not included in our prices and are the responsibility of customers to pay on or after receipt of goods.
Credit Card Security
To take online payments securely we use WorldPay. We are unable to take debit/credit card payments by telephone.
Under no circumstances will we store your financial details on our web server or local machines. When making an online payment, you will be redirected to a secure server (which is operated by WorldPay) and no financial data, logins or passwords are seen or captured by us.
We hold a Payment Card Industry Data Security Standard (PCI DSS) Certificate of Compliance.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0800 689 4284 (International +44 0800 689 4284) or fax us on 0800 066 9284 or write to us at Oakmead House Church Lane Finchampstead Wokingham RG40 4LT United Kingdom
How we use your personal information
Where we get your information
We'll hold your personal information securely in our system so that we can process your orders and comply with our regulatory requirements. We won't keep your personal information for longer than necessary.
Using your details to contact you
We will use post or email to send you information regarding your order. If you send us emails from your personal account, please remember that the information may not be secure and there's a risk that it could be intercepted.
Getting a copy of your information
Under the Data Protection Act you have the right of access to your personal data. The Act allows us to charge a fee of £10 for this service. If anything is inaccurate or incorrect, please let us know and we'll fix it. For details on how to request a copy of your information, please contact us on
0800 689 4284
We know how annoying it can be to receive unwanted emails. We therefore only send emails to customers relating to current orders and delivery or important company information, unless further information is requested.
None of the cookies on this site pass on any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website.
You can prevent your browser from accepting new cookies, but the Focus on Phonics website (in common with most other shopping websites) will not work without cookies as you will not be able to browse the website, add items to your Shopping Cart or proceed to Checkout .
All items for sale comply with appropriate UK safety regulations and, where applicable, products comply with EC toy regulations and are CE marked.
Your feedback is appreciated. We look forward to receiving any comments about using our web site and our product range. Please send us your feedback to email@example.com
If you have any complaints about our service or any goods you purchase from us please contact us or write to us. We aim to deal with any complaint in a fair, confidential and efficient manner, within 5 working days of receiving it.
CANCELLING AN ORDER
If you wish to cancel your order before it has been despatched to you please email us on firstname.lastname@example.org and we will cancel it without charge.
We hope that you will be fully satisfied with the goods that you have bought. However, if you do wish to return any items from your order, please do so within 14 days of receipt, un-marked and un-damaged (in resalable condition) for either a full refund of the value of the goods (plus original delivery charge if appropriate) or an exchange.
If you receive an incorrect item or goods that are faulty or have been damaged in transit, please let us know straight away and we will either offer you a full refund or replace the goods at our cost.
PLEASE NOTE THAT, UNLESS THE GOODS ARE FAULTY OR SENT IN ERROR, YOU ARE RESPONSIBLE FOR THE COST OF RETURNING GOODS TO US. We recommend you use recorded delivery and obtain insurance, as proof of posting is not proof of receipt.
Please note that any product packaging (e.g. on CD-ROMS, tapes, etc.) must be unopened (with any seals and shrink-wrap intact) for us to be able to issue a refund. We can only accept the return of opened packaged items if they are faulty.
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within a cooling off period of seven working days from the day after the date the item is delivered.
Refunds are normally processed within 7 days of receipt.
Our guarantees are provided in addition to your statutory rights as a consumer.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm